Our highest priority is your satisfaction. We are committed to providing you with quality products.
Because our products are customized printed, it made to order. We only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email at support@leosport.store
1. BELOW IS FEW REASON YOU CAN’T RETURN YOUR ITEM
+ You have chosen the wrong size, wrong colour and the wrong type of product.
+ The orders are for personalized products like Gifts for Christmas, or gifts for Mother’s Day, which hold unique sentimental value to individual customers and hence, can not be resold.
For these reasons, we DO NOT ACCEPT any Return Requests.
2. EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:
2.1) RETURN:
Our policy within 21 days since you get your items. If 21 days have gone by unfortunately we can’t offer you a refund or exchange.
To return your product, we require a receipt or proof of purchase, you should mail your product to address: support@leosport.store
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was received within 10 days
+ The product is unwashed, unworn, and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered.
Original condition is considered as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered
in pet and/or human hair, and are not stained or damaged in any other way. All original sewn-in or hang tags must still be intact.
* IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help
you in choosing the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us:
Email: support@leosport.store
2.2) REFUNDS (if applicable):
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though
it usually doesn’t take that long.
If your refund still hasn’t been applied after you receive your next bill, please let us know via the Contact Us page and we’ll be happy to resolve that for you.
* LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@leosport.store
2.3) ORDER MODIFICATIONS OR CANCELLATION:
After your order has been placed, you have 6 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production
and can no longer be modified.
2.4) DAMAGED/INCORRECT ORDER:
At our store, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at support@leosport.store and one of our helpful support staff will organize a replacement or a refund for you!
2.5) ORDER NOT RECEIVED:
If your item has not arrived within 30 days for apparel products and 45 days for pillows after having ordered, contact one of our heroes through our contact us page for a free replacement order or a full refund of your purchase. (Please note
this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
2.6) EXCHANGES (if applicable):
Because our products are custom printed and unique to each product. We only printed products when the customer placed the order. We don't accept the exchange an items if customers have chosen the wrong size, wrong color, or wrong type of t-shirt. We only offer customers a 50% discount code to order the right size shirt. Please email us to receive the code: support@leosport.store
Please review our size chart on product page details before adding to the cart.
We only replace items if they are defective, damaged, poor-quality printing or incorrect product. Any question email at support@leosport.store
2.7) GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
* Have any question, please contact us at support@leosport.store